At Problean.com, we strive to provide a smooth and reliable shipping experience. Below, you’ll find important details regarding order processing, shipping methods, delivery times, costs, and other key information.

1. Order Confirmation & Tracking

  • After placing an order, you will receive a confirmation email.
  • Once your order ships, you will receive an email with tracking details.
  • You can choose your preferred shipping method at checkout.
  • If you haven’t received tracking information within 5 business days, please contact us at [email protected] for assistance.

2. Order Processing Time

  • Orders are processed Monday to Saturday.
  • Standard processing time: 1-2 business days before production begins.
  • High-demand products may require up to 3 business days for processing.
  • No order processing on weekends, which may cause slight delays.
  • Orders with incorrect payment details or shipping addresses may experience additional delays.

3. Shipping Methods & Delivery Time

All orders are shipped from our warehouse at 3007 Gasconade St, St. Louis, MO 63118, USA via FedEx, DHL, USPS, and UPS.

Estimated Shipping Time (After Processing):

  • United States: 7-15 business days
  • International (Worldwide): 10-21 business days

📌 Delivery times may vary based on your local postal service and customs processing.

4. Shipping Costs

Shipping fees are calculated based on your location and will be displayed at checkout. We offer flat-rate shipping:

For U.S. Orders:

  • Standard Shipping: $5.99 (first item) + $4 per additional item

For International Orders:

  • Standard Shipping: $9.99 (first item) + $6 per additional item

5. Address Changes & Shipping Restrictions

Updating Your Address:

  • You have 24 hours after placing your order to update your shipping address.
  • To request a change, email us at [email protected].

Shipping Restrictions:

  • Customers must enter the correct shipping address, including apartment/unit numbers if applicable.
  • If an incorrect address is provided and the package has already shipped, we will provide you with the carrier’s contact details to attempt an address correction.

6. Returned Packages & Delivery Failures

📌 We do NOT issue refunds if:
❌ The package was undeliverable after multiple delivery attempts.
❌ The package was refused by the recipient.
❌ The package was returned due to an incorrect or incomplete address.
❌ Tracking shows the package was delivered, but the recipient claims non-receipt.

📌 For lost or missing packages that we agree to replace, we will provide you with the shipping carrier and tracking number to track your package.

7. Shipping FAQs

Can I ship to multiple addresses in one order?

  • No, we do not support multiple shipping addresses for a single order.
  • Please place separate orders for different shipping destinations.

Do you deliver to PO Boxes or Military APO/FPO addresses?

✅ We can ship to PO Boxes.
❌ We CANNOT ship to Military APO/FPO addresses at this time.

8. Import Taxes & Duties

  • Import duties, taxes, and local charges are NOT included in the product price or shipping cost.
  • Dolvora is not responsible for reporting or paying any customs duties or taxes.
  • Taxes vary by country and are the buyer’s responsibility.

📌 Important Note:

  • Orders are shipped on a DDU (Delivery Duty Unpaid) basis.
  • The shipping carrier will invoice you for duties or taxes required in your country.
  • For tax details, please check with your local customs office before placing an order.

9. Need Help?

If you have any questions about your order’s shipping status, tracking details, or delivery timeframe, please contact our support team:

📧 Email: [email protected]

We appreciate your business and thank you for choosing Problean!